Glo30 FAQ

It is our goal to deliver your order to you in the quickest and most cost-effective manner possible. Shipping is automatically calculated before submitting your payment information. Simply add items to your cart and proceed to the 

Checkout page where you will be offered Shipping options and pricing. We have special offers to help with shipping costs, provided you are within the continental U.S. Please plan 1-3 days processing time from the time you place your order to the time it ships out. 

For Orders Qualifying for Free Standard Shipping :
You will receive tracking via email as soon as your order ships, and the expected transit time is 1-3 days depending on where you are located (we ship from Maryland).

Your tracking number will be sent automatically via email and/or text.

For any inquiries regarding the status of your order, please email hello@glo30.com">hello@glo30.com

Returns

Subscriptions and Facials Systems are NON REFUNDABLE. If you are not satisfied or need assistance please email us within 30 days of your purchase date.  We will do our best to make sure you are a satisfied and happy customer.  Please email hello@glo30.com  Buyer is responsible for return mail. 

Damaged Products

Please notify us within 14 days of purchase if your item is damaged.  

Sale Items

items purchased on discount or sale, can be returned unused for store credit within 30 days.  Some sale items and items are final sale.  Please check with us prior to purchase by emailing hello@glo30.com

Discounts

Our online store runs independently from our physical locations. Please note that online discounts are not applicable for in-store purchases and in-store discounts do not apply for online purchases.

GLO30 (In Store) Members

Please note the 10% discount on products for our FreshGlo, LaserGlo, and NanoGlo members only applies to In-Store purchases and are NOT applicable online.Member loyalty points do not accrue (for in store purchases and memberships) with online purchase and cannot be redeemed for online purchases.

GLO30 In Store Membership Credits

Can In Store memberships credits be redeemed for our facial kits?  

YES.  If you are ACTIVE Member of GLO30 and your dues are up to date.  See Below. 

To redeem a in store membership credit for our facial kits, please email hello@glo30.com">hello@glo30.com.  Please note credits must be redeemed as stated above, there is no partial redemption of membership credits. 

*If you are a bSkin or SkinFit Member please contact us hello@glo30.com for membership credit conversion details.