Glo30 FAQ

It is our goal to deliver your order to you in the quickest and most cost-effective manner possible. Shipping is automatically calculated before submitting your payment information. Simply add items to your cart and proceed to the 

Checkout page where you will be offered Shipping options and pricing. We have special offers to help with shipping costs, provided you are within the continental U.S. Please plan 1-3 days processing time from the time you place your order to the time it ships out. 

For Orders Qualifying for Free Standard Shipping :
You will receive tracking via email as soon as your order ships, and the expected transit time is 1-3 days depending on where you are located (we ship from Maryland).

Your tracking number will be sent automatically via email and/or text.

For any inquiries regarding the status of your order, please email hello@glo30.com">hello@glo30.com

Returns

Subscription and Kits are non refundable, including GLO on the GO and GLO ROLL.

If you are not satisfied with a product purchase in any way we are happy to accept returns within 30 days from date of purchase. You may return the item to one of our locations or mail the item.  Buyer is responsible for return mail. Please contact hello@glo30.com" style="background-color: rgb(255, 255, 255);">hello@glo30.com to start a return and we will work with you to find the best solution.  

Exchanges/Damaged Products
If your product is damaged please email hello@glo30.com" style="background-color: rgb(255, 255, 255);">hello@glo30.com">hello@glo30.com to arrange an exchange.

We offer free standard shipping for all subscriptions of:

• GLO on the GO

• GLO ROLL

For all other orders, we offer free standard shipping for orders over $50 (after any discounts)

For Purchases of subscription products (GLO on the GO & GLO ROLL):The initial order charge will be on the date of initial purchase.  All subsequent ordered will be processed/billed on the 1st of the subsequent calendar months.  Ex. - Order Placed April 25 will be processed on April 25, the next subscription charge will be May 1, then June 1, then July 1. Please note you may skip, pause, cancel your orders with no penalty through the manage account page.

Discounts

Our online store runs independently from our physical locations. Please note that online discounts are not applicable for in-store purchases and in-store discounts do not apply for online purchases.

GLO30 (In Store) Members

Please note the 10% discount on products for our FreshGlo, LaserGlo, and NanoGlo members only applies to In-Store purchases and are NOT applicable online.Member loyalty points do not accrue (for in store purchases and memberships) with online purchase and cannot be redeemed for online purchases.

GLO30 In Store Membership Credits

Can In Store memberships credits be redeemed for our facial kits?  

YES.  If you are ACTIVE Member of GLO30 and your dues are up to date.  See Below. 

1 FreshGlo Credit = 1 GloRoll Facial Kit

1 FreshGlo Credit = 2 GLO on the GO Facial Kits

1 LaserGlo Credit = 1 GloRoll Facial Kit, 2 Glo on the GO Facial Kits

1 LaserGlo Credit = 4 GLO on the GO Facial Kits

1 NanoGlo Credit = 3 GloRoll Facial Kit, 2 Glo on the GO Facial Kits

1 NanoGlo Credit = 9 GLO on the GO Facial Kits

To redeem a in store membership credit for our facial kits, please email hello@glo30.com">hello@glo30.com.  Please note credits must be redeemed as stated above, there is no partial redemption of membership credits. 

*If you are a bSkin or SkinFit Member please contact us hello@glo30.com for membership credit conversion details. 

You can easily check your order and make changes to subscriptions by logging into your Account Page. For everything else, get in touch (hello@glo30.com) and we’ll help answer any questions you have.

If there is an issue with anything you received, please get in touch within 30 days and we’ll make it right (hello@glo30.com)

Your credit card will be charged as soon as your order is accepted. For subscription orders, all recurring charges are determined by your original sign up date and how frequently you wish to have facials or products delivered.

Of course! You can make any changes to your billing info on your Account Page. If you need anything, email hello@glo30.com – we’re here to help.

No worries! Email hello@glo30.com, and we’ll help you out!

Our GLO on the GO and GLO•ROLL are available for subscription. The rest of our products are available for one time purchases.

Great question!

GLO on the GO:  We recommend this to be done minimum once a month.  It can be done once a week or two times a month.  Take the guess work out of exfoliations, masking, and just get to the results....glowing skin!

GLO ROLL:  This innovative treatment can be done once a month or 2 times a month.  Keep infusing GLO into your skincare routine! 

Yes! We formulate our facials to work for all skin types. We recognize that even the healthiest skin types can suffer from a breakout or sensitivities. So we use a thoughtful approach to sequencing our facial steps. Since we work with new ingredients we ask that you always check allergies prior to usage.

Modifying your subscription is easy – you can change, delay, or cancel at any time. Just sign-in to your account to make changes or shoot us an email (hello@glo30.com).

Facial kits are subscription only. We hope you'll love them, but you can change, delay, or cancel your shipments at any time.

A lot of them. From Clean beauty to K-beauty to medical grade lines to our GLO30 line. We function like chefs putting together a delicacy. We focus on ingredients coming together for desired effect.  

Congratulations Mamma 2 Be!  We got you.  

GLO on the GO can be designed for pregnancy safe alternatives for exfoliations, please enter in notes that you are pregnant.  

GLO ROLL is pregnancy safe.  We understand being pregnant, you can't get botox or fillers, and sometimes your skin just doesn't act like itself.   So we designed GLO ROLL to have all the goodness, that gives results, during your pregnancy, breastfeeding, and after.